Computer is OFFLINE

Determine if the problem is with your network or the computer. Connect another computer to the same network and see if that computer can get www.google.com.


Follow these steps if the issue is with the network:

  • Disconnect the power from each network device (modem, router, etc). 
  • Wait a full 2 minutes
  • Put the power cord back into the modem and wait another full minute until the ONLINE light is steady
  • Then plug in the router and wait another full minute for the ONLINE light to be steady
  • Reconnect your computer to the router


Follow these steps if there are other computers in the network that can view webpages:

  • Disconnect from the network and then reconnect
    • If wired: unplug the network cable and then plug it back in
    • If wireless: click on the WIFI icon next to the clock and disconnect from the router and then reconnect
  • Restart the computer
  • If the computer is still offline, reboot the network devices as outlined above